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Account Strategist

Dom & Tom is looking for an Account Strategist. Are you a self-starter and used to working in fast paced, exciting work environments? In this role, you will liaise between customers and cross-functional internal teams to ensure the successful delivery of our solutions according to customer needs.

Dom & Tom has built amazing relationship with companies like Tyson, Hearst Magazines, Fitch Ratings, Bloomberg and dozens of other large brands, as well as startups with innovative new businesses. You will be responsible for building and maintaining relationships with some key decision-makers in multiple industry verticals. Integrity, ingenuity, and ideas are essential to this role.  

 

The D&T Account Executive Team serves three roles:

1.     New Business: Garnering opportunities with existing clients and inbound leads

2.     Client Service: Ensuring our clients get the best experience possible, from the warm welcome to the follow ups to the quick responses and thoughtful interactions. We’re always pleasant and open minded, forming strong bonds, and friendly relationships. Favors are second nature to us, as is top notch hospitality.

3.     Account Management: You will be responsible for sales within accounts as well as organizing and leading internal project teams. You become trusted advisors and deepen relationships through high level strategy discussions, creating a more proactive approach to opening new opportunities for D&T within your accounts.

 

Responsibilities

  • Qualify new leads to determine the viability of the product, while working with our internal team to determine budgets, resources, and timelines
  • Operate as the lead point of contact for any and all matters specific to your customers
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
  • Identify and foster opportunities to add value within existing business engagements to ensure growth
  • Clearly set and manage customer expectations and ensure the timely and successful delivery of solutions according to customer needs and objectives
  • Forecast and track key account metrics
  • Generate, qualify, and close sales opportunities within existing accounts
  • Grow accounts to multi-year engagements
  • Craft and negotiate proposals and contracts

 

Requirements

  • BA/BS degree or equivalent
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects while paying strict attention to detail
  • High-level critical thinking and strategic problem solving skills
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Digital agency experience preferred
  • Digital strategy & product management experience a plus
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